The best service for your customers
Profitably handled with care.
Focus on a high-quality and value-oriented approach for long-term customer relationships and sustainable success.
Consulting
Trained consultants answer your customer's various questions and offer expert assistance. Trust in a team that guarantees maximum success with its product consulting and service hotline: defacto.call center & dialog.
Customer relationship management
defacto.call center & dialog is your expert in customer relationship management, keeping your customer relations alive and profitable – while you focus on your business.
Needs assessment
We record and analyze all of your customer's input and comments. You will learn about his needs and considerably disburden your sales staff.
Appointment scheduling
defacto.call center & dialog handles appointment scheduling for your sales representatives – taking potential and needs into account. We draft the ideal itinerary to increase the number of your points of contact – and your sales.
Cross- and up-selling
Many companies barely make use of the sales potential lying in its regular customers. Tap the full potential with our options for targeted cross- and up-selling.
Complaint management
Our call center agents have outstanding communication abilities. They are trained to handle complaints and know your products and services – making your complaint management reliable and friendly.
Customer management
We practise customer retention, providing information about new processes, products, price changes, events and special offers, thus disburdening your sales staff of the care for just nominal customers.
Quality benchmark
Seize the chance for a long-range optimization of your customer communications. Our skilled call center agents will handle a defined portion of your call volume. We provide you with valuable key figures, ascertainement of demands, analysis, recommended courses of action and training programs.
