defacto call center GmbH
Am Pestalozziring 1-2
91058 Erlangen
Telephone: 09131-772-0
0180 1 defacto
Fax: 09131-772-2325
Online:
www.defacto-callcenter.de
E-Mail:
callcenter@defacto.de
Managing Directors
Gerald Schreiber, Jutta Birzer
Headquarters in Erlangen
Register court of Fürth HR 3757
VAT registration number in accordance with § 27 a UStG (Federal VAT Act)
DE 132493505
Party responsible for Contents in accordance with § 10 III MDStV (German Media Services State Treaty)
Sandra Daschner (same address as above)
Editor and project leader
Sandra Daschner
Consulting, design and implementation
Agentur triebwerk
www.agentur-triebwerk.de
In case of problems or questions regarding our website please contact the webmaster:
webmaster@defacto.de
Legal notices
All information, data, documents or similar statements ("information") on the websites of
defacto call center GmbH, Erlangen, are subject to the following provisions:
1. Data protection
The privacy of personal data, such as name, address, telephone number or e-mail is very important to us at defacto call center GmbH. For this reason, our websites are operated in accordance with data protection legislation.
1.1 Personal data
We will not collect personal data through our websites without the agreement of the user. The user decides whether or not to release personal data as part of registration, a survey, an order or similar. The personal data of users will be used exclusively for the purpose of answering their enquiries, to process an order or to give users access to special data or offers.
For the purposes of maintaining customer relationships it may become necessary that personal data are stored, processed and used within the company defacto call center GmbH in order to be able to improve our response to users’ requirements or to improve our products and services. defacto call center GmbH will not sell personal user data to third parties or market these in other ways. If users do not agree with the use of their personal data to the extent specified above, they can inform us accordingly at any time. We will immediately respond by blocking the user’s data as requested. Upon user request, we will inform the user in writing of the extent to which the user's personal data is being archived.
Transfer of personal data to third parties is done only within the scope of legal requirements. Our employees are bound to secrecy.
1.2 Newsletter / defacto.wertmeldung
If you wish to receive the newsletter offered on the website (defacto.wertmeldung), we will require from you a valid e-mail address, your title, name and information that enable us to verify whether you are the owner of the e-mail address provided or the owner is in agreement with receiving the newsletter. No additional data are collected. You may retract your consent to store your data, the e-mail address and the use of such for newsletter transmission at any time.
1.3 Right to information
You have the right to information about your recorded personal data, where it was collected and who has received it and why it is being stored. Contact Sandra Daschner, responsible for data protection at defacto call center GmbH, for information about stored data.
1.4 Additional information
Your trust is important to us. Therefore, we would like to be available to discuss and answer any questions you may have about how your personal data is processed. If you have any questions that cannot be answered by this declaration of data protection or if you wish to have more in-depth information about a matter, please contact Sandra Daschner, responsible for data protection at defacto call center GmbH, at any time.
1.5 Automatically collected information that is not personal data
When accessing websites of defacto call center GmbH, information will occasionally be collected automatically that is not related to a specific person (in particular the Internet browser and operating system used; the name of the customer’s Internet provider; the website from which the customer visits the websites).
defacto call center GmbH uses this information in order to improve the attractiveness of its own websites.
1.6 Cookies
When visiting the websites of defacto call center GmbH it information may be saved on your computer in the form of cookies, which will automatically recognize the user on their next visit to the website. Cookies make it possible to adapt a website to customer interests and to save user data so that these don’t have to be entered again by the user each time they visit the site. If you do not agree with this practice, please adjust the setting on your Internet browser to ensure that it deletes cookies from your computer's hard disk or that it blocks all cookies or warns you before saving a cookie.
1.7 Data safety on the Internet
The world wide web is a system accessible to the public. The release of personal data online is entirely at the risk of the user. It is possible that data can be lost in transmission or falls into the hands of unauthorized third parties. defacto call center GmbH will do everything to ensure the security of personal data. Care will be taken to protect your data against loss, destruction, falsification, manipulation and unauthorized access and/or unauthorized release.
2. Liability
defacto call center GmbH does not make any statements regarding the suitability of information contained on its websites for any particular purpose. The information is provided to the customer ‘as seen’ and without warranty, irrespective of legal reason. The information on the websites does not constitute an offer in the legal sense.
defacto call center GmbH reserves the right to make changes to defacto call center GmbH websites at any time or to edit or delete information.
defacto call center GmbH grants no guarantee that information, software or other (downloaded) material accessed from the
defacto call center GmbH websites are free of viruses or damaging components.
In the context of the information on these websites, claims for damages against
defacto call center GmbH, irrespective of their legal reason, in particular for positive breach of an obligation, breach of duties arising from contractual negotiations or for unlawful acts, are precluded. This does not apply where liability is imposed by the Product Liability Act in cases of intent, gross negligence, the non-compliance with assured characteristics or breach of essential contractual duties. However, compensation for damages in the case of breach of essential contractual duties is limited to those damages that are typical for the contract and predictable, unless the damages are due to intent or gross negligence. The above provisions do not impose a change to the onus of proof to the disadvantage of the user.
3. Liability for links
The websites of defacto call center GmbH contain links to other Internet sites that are not maintained by defacto call center GmbH. These external websites contain information by natural persons and/or legal entities that are legally independent of defacto call center GmbH. defacto call center GmbH is not responsible for the content of these websites; neither does defacto call center GmbH condone, support or confirm these items of information contained in external websites or linked addresses listed therein.
Other brands mentioned on the websites of
defacto call center GmbH are the product names, company names or brand names of their respective owners. All rights not expressly granted to the user remain reserved for the respective owner.
4. Copyright
Users of the websites of defacto call center GmbH are entitled to use, copy and, without modification, process the documents, diagrams etc. (‘information’) available on these sites, provided the copyright note of defacto call center GmbH is included on all items of information and the use of the information serves exclusively for the users’ informative purposes, and the content of the information is used exclusively for non-commercial purposes, and none of the available information is modified, and none of the diagrams available on the websites are used, copied or processed independent of the complete accompanying text.
5. Website status
Copyright © 2009 defacto call center GmbH, Am Pestalozziring 1–2, 91058 Erlangen. All rights reserved. Date: Oktober 2009.
